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Usage & Billing

The Usage & Billing page lets you manage your account balance, payments, and invoices.

You can:

  • view your current balance
  • add funds to your account
  • check transaction history
  • download invoices
  • access the customer billing portal
  • choose and book subscription plans
  • upgrade or cancel subscriptions

Account Overview​

At the top of the page you will see:

  • Account Balance – available funds for usage
  • Monthly Average – your average monthly spend
  • Top Up button – add funds to your account
  • Customer Portal button – open your invoice dashboard
  • Manage your subscription - information about your current subscription
Usage & Billing OverviewUsage & Billing Overview

Figure 1: Usage & Billing overview with balance, top-up button, customer portal access ans subscription status.

Adding Billing Details​

Before topping up your account for the first time, you must provide billing information.

Required information​

  • Company name
  • Street address
  • Postal code and city
  • Country
  • VAT number
  • Invoice language
  • Invoice email address

After saving your billing details:

  • top-ups become available
  • invoices can be generated
  • the Customer Portal button becomes visible
Add Billing Details DialogAdd Billing Details Dialog

Figure 2: Billing details dialog required before the first top-up.

Starter Credit​

If your organization has not added billing details yet, you may be eligible for a one-time €10 starter credit to test LLM Router.

How to claim the starter credit​

You only need to do one thing: add your billing details (company, address, VAT, invoice email).

You can start the process in two ways:

  • From the banner on the Usage & Billing page (if visible)
  • Or via Top Up: go to Usage & Billing → click Top Up → if billing details are missing, you will be prompted to add them.

Even if you accidentally closed the banner, your organization can still receive the starter credit as long as billing details have not been provided yet.

Conditions​

  • One-time per organization
  • Not a cash payout (non-refundable, non-transferable)
  • The credit is applied to your account balance and can be used for product usage

Topping Up Your Balance​

To add funds:

  1. Click Top Up
  2. Select or enter an amount
  3. Confirm the payment
  4. Complete payment in the secure payment window

Payment Methods​

The available payment method depends on the selected amount.

Card Payments (below €1,000)​

  • processed immediately
  • includes processing fee
  • VAT applied depending on company location
  • balance updated automatically after payment
Top Up Dialog – Card PaymentTop Up Dialog – Card Payment

Figure 3: Top-up dialog showing card payment, price breakdown, and confirmation checkbox.

Invoice Payments (€1,000 or more)​

  • after clicking Continue, a support chat will open
  • there you can send a request for a top-up via invoice
  • our team reviews your request and issues the invoice
  • once the payment is received, the balance is credited to your account
Top Up Dialog – Invoice PaymentTop Up Dialog – Invoice Payment

Figure 4: Top-up dialog showing invoice payment flow for large amounts.

VAT Handling​

VAT is calculated automatically based on your company location.

Company located in Germany​

  • VAT 19% is added
  • VAT calculated on top-up amount and processing fee

Company located outside Germany​

  • VAT 0%
  • Reverse charge may apply
  • the tax liability is transferred to the recipient of the service

The payment summary always shows:

  • top-up amount
  • processing fee
  • VAT amount
  • total charge
  • expected new balance

Payment Processing​

After clicking Continue, you are redirected to the secure payment flow.

Possible outcomes:

Completed​

Payment successful.
Your balance is updated immediately.

Pending​

Payment is still processing.
You can complete the payment later from the transaction menu.

Failed​

Payment was not successful.
You can retry or choose another method.

Transaction History​

The Transaction History table displays:

  • payment status
  • type (card or invoice)
  • amount
  • billing number
  • date
  • available actions
Transaction History TableTransaction History Table

Figure 5: Transaction history showing completed, pending, and failed payments.

Completing a Pending Payment​

If a transaction is still pending:

  1. Open the Actions (…) menu
  2. Click Complete payment
  3. Follow the payment instructions

Customer Portal​

The Customer Portal provides access to your billing dashboard.

In the portal you can:

  • view all invoices
  • download invoice PDFs
  • check payment status
  • review billing information

Use the Customer Portal button on the overview page to open it.

Typical User Flow to top up your account​

  1. Open Usage & Billing
  2. Add billing details (first time only)
  3. Click Top Up
  4. Select amount
  5. Confirm payment
  6. Complete payment in the payment window
  7. Funds appear in balance
  8. Invoice available in Customer Portal and will be send per email.

Subscription Plans​

LLM Router offers multiple subscription plans depending on organizational needs.

Available plans include:

  • Starter
  • Essentials1
  • Professional1

Monthly and Yearly Billing​

Users can choose between:

  • Monthly billing
  • Yearly billing

Yearly billing includes a 10% discount compared to monthly pricing. Users with an active monthly subscription can upgrade to a yearly subscription at any time.

Downgrading from a yearly subscription back to monthly billing is currently not supported.

Subscription plansSubscription plans

Abbildung 6: Subscription plans

Upgrading a Subscription​

To upgrade a subscription:

  1. Open Billing & Usage
  2. Click Upgrade Subscription or Manage Subscription
  3. Select a subscription plan
  4. Choose monthly or yearly billing
  5. Confirm the subscription details
  6. Complete payment

After successful payment, the subscription becomes active immediately.

Subscription Confirmation​

Before payment, a confirmation dialog displays:

  • Selected subscription plan
  • Billing period
  • VAT amount
  • Total price

Users must confirm the subscription before continuing to payment.

Active Subscription​

After activation, the subscription section displays:

  • Current active plan
  • Billing status
  • Next billing date
  • Documentation link
  • Available management actions
Current subscription informationCurrent subscription information

Abbildung 7: Current subscription information

Canceling a Subscription​

To cancel a subscription:

  1. Open Manage Subscription
  2. Select Cancel Subscription
  3. Confirm cancellation

After cancellation:

  • The subscription remains active until the end of the already paid billing period
  • No refund is issued for unused remaining subscription time
  • The subscription expires automatically after the billing period ends
Cancelled subscriptionCancelled subscription

Abbildung 8: The cancelled subscription

Footnotes​

  1. Currently, only the Starter subscription plan is available for purchase. Additional subscription plans are under development and will become available in future releases. ↩ ↩2